In today’s digital-first world, businesses rely on streamlined IT service management (ITSM) to stay competitive, agile, and efficient. Enter ServiceNow—a cloud-based platform revolutionizing how organizations manage IT services, workflows, and operations. Whether it’s automating mundane tasks, enhancing user experiences, or driving digital transformation, ServiceNow is the backbone of modern ITSM. But mastering this powerful platform requires more than just curiosity—it demands structured, expert-led training. That’s where shines with its Master in ServiceNow certification program.
At we’re passionate about empowering professionals to excel in cutting-edge technologies like ServiceNow. This blog takes you inside the Master in ServiceNow course, exploring its value, structure, and why it’s your ticket to a thriving career in ITSM. Whether you’re an IT professional, a developer, or a fresher aiming to break into the industry, let’s unpack how this program, mentored by global expert Rajesh Kumar, can transform your career.
Why ServiceNow? The Gold Standard in ITSM
ServiceNow isn’t just a tool—it’s a game-changer for IT operations, offering modules for IT service management, IT operations management (ITOM), IT business management (ITBM), and more. From incident management to asset tracking and employee self-service portals, ServiceNow integrates seamlessly into enterprise workflows. Its low-code platform empowers both technical and non-technical users to build custom applications, making it a favorite across industries like finance, healthcare, and tech.
The demand for ServiceNow professionals is soaring. According to industry insights, certified ServiceNow administrators and developers can earn salaries ranging from ₹5-15 lakhs annually in India, with senior roles like ServiceNow Architects commanding even higher. Globally, roles in the USA and Europe often exceed $100,000 per year. With keywords like “ServiceNow certification training,” “ServiceNow developer course,” and “ITSM automation with ServiceNow” trending, professionals need a reliable path to mastery. That’s where Master in ServiceNow program steps in.
Discover the Master in ServiceNow Certification
The program is a comprehensive, 60-hour journey designed to turn you into a ServiceNow expert. Led by Rajesh Kumar, a globally recognized trainer with over 20 years of expertise in DevOps, DevSecOps, SRE, DataOps, AIOps, MLOps, Kubernetes, and Cloud (learn more about Rajesh), this course blends theory, hands-on labs, and real-world projects. It’s not just about learning ServiceNow—it’s about applying it to solve real business challenges.
Who Is This Course For?
This program is built for a wide range of learners, ensuring accessibility and relevance:
- Fresh Graduates: Start your IT career with a high-demand skillset in ITSM and automation.
- IT Professionals: Transition from system administration or support roles to ServiceNow administration or development.
- Developers: Expand your portfolio with ServiceNow’s low-code platform for custom app development.
- Career Switchers: Pivot into IT with a certification that equips you for immediate impact.
Prerequisites are minimal: a basic understanding of IT concepts, familiarity with JavaScript (or any scripting language), and a passion for learning. If you’re new to ServiceNow provides pre-recorded sessions to bridge any gaps before the course begins.
Course Curriculum: A Deep Dive into ServiceNow Expertise
The Master in ServiceNow program is structured to cover everything from foundational concepts to advanced administration and development. With 100+ lab assignments, 50+ projects, and 250+ interview questions, you’ll gain hands-on experience that mirrors real-world scenarios. Delivered through live online sessions, classroom training (in cities like Bangalore, Hyderabad, and Pune), or corporate programs, the course offers flexibility. Missed a session? Access recordings via the Lifetime Learning Management System (LMS) or join another batch within three months.
Here’s a snapshot of the curriculum:
| Module | Key Topics Covered | Hands-On Focus | Why It Matters |
|---|---|---|---|
| ServiceNow Fundamentals | Platform overview, architecture, modules (ITSM, ITOM, ITBM), user interface basics. | Navigating ServiceNow instance; creating basic records. | Lays the groundwork for understanding ServiceNow’s ecosystem and its role in IT workflows. |
| Administration Essentials | User management, roles, permissions; configuring SLAs, workflows, and notifications. | Setting up users, groups, and service catalogs. | Equips you to manage ServiceNow environments efficiently, a core admin skill. |
| Scripting in ServiceNow | Client scripts, business rules, UI policies, script includes; JavaScript basics for ServiceNow. | Writing scripts to automate tasks like ticket routing. | Unlocks the power to customize and automate complex workflows. |
| Application Development | Studio basics, creating custom apps, tables, and forms; integrating with external systems. | Building a custom app from scratch. | Enables you to create tailored solutions, a high-demand skill for developers. |
| ITSM Implementation | Incident, problem, change, and asset management; service desk operations. | Configuring ITSM modules on a live instance. | Prepares you to streamline IT operations for enterprises. |
| Advanced Topics | ServiceNow integrations (REST/SOAP), Flow Designer, Performance Analytics. | Setting up integrations and dashboards. | Aligns with enterprise needs for scalability and reporting. |
The hands-on approach ensures you’re not just memorizing concepts but building solutions. Expect projects like automating incident workflows or developing custom apps, guided by Rajesh Kumar’s practical insights. As one learner, Priya from Bangalore, shared, “Rajesh’s real-world examples made complex topics like scripting so easy to grasp!”
Learning Outcomes: Skills That Set You Apart
By the end of the program, you’ll be equipped to:
- Administer ServiceNow Platforms: Manage users, roles, and workflows with confidence.
- Develop Custom Applications: Use ServiceNow Studio to build apps tailored to business needs.
- Automate Workflows: Leverage scripting and Flow Designer to reduce manual processes.
- Ace Interviews: Tackle 250+ real-world interview questions with included prep kits and resume guidance.
- Integrate Seamlessly: Connect ServiceNow with external systems using REST/SOAP APIs.
The result? A globally recognized “DevOps Certified Associate (DCP)” credential from DevOpsCertification.co, backed reputation. With over 8,000 certified learners and 40+ corporate clients, the program’s 4.5/5 rating reflects its impact. “The hands-on labs and Rajesh’s mentorship were game-changers,” says Anil, a ServiceNow admin in Hyderabad.
Pricing and Value: An Investment in Your Future
The Master in ServiceNow program offers transparent pricing and exceptional value:
| Option | Price (INR) | Discounts | Payment Methods |
|---|---|---|---|
| Individual Enrollment | 24,999 (Original: 29,999) | N/A | Google Pay, PhonePe, Paytm, NEFT/IMPS, Cards, PayPal (USD via Xoom). |
| Group of 2-3 | 10% Off | Yes | Same as above; invoice via email. |
| Group of 4-6 | 15% Off | Yes | – |
| Group of 7+ | 25% Off | Yes | Corporate invoicing available. |
With lifetime LMS access, unlimited support, and job assistance through community, your investment pays dividends. Compared to self-paced courses, the live mentoring and project-based learning make this a standout choice.
Why DevOpsSchool? A Legacy of Excellence
DevOpsSchool isn’t just a training provider—it’s a trusted name in DevOps and ITSM education. With faculty boasting 15+ years of experience and a rigorous trainer selection process, we ensure quality. Rajesh Kumar’s 20+ years of expertise bring real-world relevance to every session, blending ServiceNow skills with DevOps principles for a holistic perspective.
Our track record? Over 8,000 alumni, 40+ happy clients, and a vibrant community for networking and job support. As Suman, a ServiceNow developer in Chennai, notes, “The course gave me the confidence to handle enterprise projects—Rajesh’s guidance was invaluable.”
Take the Leap: Start Your ServiceNow Journey Today
The ITSM landscape is evolving, and ServiceNow is at its core. The program equips you to lead that change, whether you’re aiming for roles like ServiceNow Administrator, Developer, or Architect. Don’t let the opportunity slip—join a program that’s as practical as it is prestigious.
Ready to dive in? Contact us at contact@DevOpsSchool.com for enrollment details, demo sessions, or group discounts. Our team responds within an hour!
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